How to get actionable results from post-acute patient and senior-living resident experience surveys
Principle 3: Make the results of an experience survey actionable
The key to effective survey design is ensuring that the feedback provided by users is actionable. That is why our experience surveys directly facilitate action. In fact, our Power and Expanded surveys each have their own strengths as measurement tools.
During nearly a year of development work, we conducted key driver analyses to identify what exactly creates employee or client satisfaction and loyalty. Knowing these types of key drivers allows clients to strategically focus on the few pertinent issues that are most important in influencing outcomes for their organization. For instance, using statistical techniques, we can find out which aspects of employees' workplace experiences drive their loyalty and influence resident satisfaction.
With rigorous application of this principle, as well as the principles presented in our previous blog posts, Symbria Analytics and the NIU Center for Human Capital & Leadership have designed a scientifically valid, strategic, and user-friendly survey system: inQ Experience Surveys.